Support & Maintenance for Your Custom Software
Continuous support. Optimal performance. For custom software we built or yours.
Continuous support. Optimal performance. For custom software we built or yours.
Our service provides seamless, ongoing care for your custom software, ensuring its peak performance and reliability.
Activity
What It Covers
Ticket Resolution
Bugs, issues, and technical questions reported by the client.
Platform Improvements
Continuous improvements and minor functional development.
Code Quality
Refactoring and addressing technical debt.
Performance & Cost Optimization
Infrastructure, database queries, and runtime efficiency.
Updates & Security
Library and dependency updates; ongoing attention to security.
Monitoring
Continuous monitoring and proactive response to detected issues.
Instead of worrying about common software challenges, imagine a future where your custom applications consistently drive success. Our Support & Maintenance service helps you achieve:
Ensure your application runs seamlessly, preventing costly downtime and keeping your business moving forward.
Proactively protect your data and reputation with continuous monitoring and rapid response to potential threats.
Optimize your application's speed and efficiency, delivering a superior user experience and boosting productivity.
Shift from expensive emergency fixes to predictable, budget-friendly maintenance that prevents major issues.
Gain immediate access to a skilled team that understands your system, reducing reliance on single developers and internal resource strain.
Keep your software agile and aligned with your evolving business needs through ongoing updates and strategic improvements.
Ensure your application runs seamlessly, preventing costly downtime and keeping your business moving forward.
Proactively protect your data and reputation with continuous monitoring and rapid response to potential threats.
Optimize your application's speed and efficiency, delivering a superior user experience and boosting productivity.
Shift from expensive emergency fixes to predictable, budget-friendly maintenance that prevents major issues.
Gain immediate access to a skilled team that understands your system, reducing reliance on single developers and internal resource strain.
Keep your software agile and aligned with your evolving business needs through ongoing updates and strategic improvements.
We believe in transparent pricing and clear value delivery. Our pricing is based on a thorough estimation process that ensures we can deliver your project successfully while maintaining the highest quality standards.
Feature Category
ESSENTIAL
ACTIVE
DEDICATED
Project Fit
Small
Medium
Enterprise
Monthly Retainer
2-8 hours
40–160 hours
(Up to 1 FTE)
Multidisciplinary Team
(1 FTE+)
1. RESOURCE & TEAM ALLOCATION
Monthly Retainer
Shared pool
Dedicated Engineer
Multidisciplinary Squad
(Dev, PM, QA, Design)
Project Management
Ad-hoc / Client-led
Standard backlog execution
Dedicated PM & Strategic Roadmap
Quality Assurance
Standard
Developer-led testing
Dedicated QA
Resource
2. CORE SLA & INCIDENT RESPONSE
Resolution Coverage
Business hours
Business hours
24/7 emergency response
Out-of-hours Contact
Not included
Add-on available
✓ Included
(2–3 direct numbers)
Proactive security & uptime alerts
✓ Included
✓ Included
✓ Included
3. SYSTEM EVOLUTION & STRATEGY
Continuous improvements
& code quality
Pay-as-you-go
(T&M)
✓ Included in retainer
✓ Included in retainer
Performance
optimization
& library updates
Pay-as-you-go
(T&M)
✓ Included in retainer
✓ Included in retainer
Architecture
& capacity planning
Not included
Not included
✓ Included
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We specialize in custom web applications, mobile applications, and business applications. We can support solutions we've built or take over existing projects.
Typically no. When we take over an existing project, our onboarding process includes a detailed audit of your system. This allows us to verify it aligns with our supported tech stack and expertise, ensuring we can provide you with seamless, effective support from day one.
Our responsiveness varies by tier, ensuring that critical issues receive prompt attention based on your chosen support level.
The Uptime Assurance tier focuses on keeping your current system running smoothly. New features, proactive updates, or improvements can be planned and executed separately on an hourly basis.
The time allocated in these tiers is designed for continuous engagement and does not typically roll over. Our goal is to work proactively on your system's health and evolution each month.
Let's talk
We'll tell you honestly whether we're the right fit — and what it would take to get it done.
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